Refund and Returns Policy

Refund Policy

Last updated: February 18, 2025

At Rydoo Cab, we strive to provide a seamless and hassle-free booking experience for our customers. However, we understand that plans may change, and you may need to cancel your booking. This Refund Policy explains the conditions under which you may request a refund.

Eligibility for Refund

We offer a full refund if the cancellation request is made within 1 hour of booking. After this period, refunds will not be processed.

Non-Refundable Cases

• Refund requests made after 1 hour of booking.
• Failure to show up at the pickup location at the scheduled time.
• Incorrect booking details provided by the customer.
• Partially used or completed rides.

How to Request a Refund

To request a refund, please follow these steps:

1. Email us at hello@rydoo.cab within 1 hour of booking.
2. Provide your booking details, including the booking ID and the reason for cancellation.
3. Our support team will review your request and process the refund if it meets our refund policy criteria.

Refund Processing Time

Once approved, refunds will be processed within 5-7 business days. The amount will be credited back to the original payment method used during booking.

Modifications and Cancellations

If you wish to modify your booking instead of canceling, please contact us as soon as possible. We will do our best to accommodate changes, but modifications are subject to availability.

Changes to this Refund Policy

We may update this Refund Policy from time to time to reflect changes in our services or legal requirements. Please review this policy periodically.

Contact Us

If you have any questions or concerns regarding our refund policy, please contact us:

Email: hello@rydoo.cab